Frequently Asked Questions

My family is not Catholic. May we still use your services?
Yes. We provide our services to all without regard to religion, race, national origin, ethnicity, creed, age, gender, sexual orientation, or disability.

How much does counseling cost? Will I be able to afford services at CFS?
Many private insurance companies and employee assistance programs (EAPs) cover the cost of our mental health services. We are happy to process insurance claims for reimbursement. For clients who do not have health insurance, we offer sliding-scale rates.

How are clients matched with a counselor? Do I have a choice?
Client-counselor rapport is very important, and clients certainly have a choice with regard to their counselor. Factors that can influence clients in their choices include whether they prefer a male or female therapist and whether they prefer a therapist who practices at the CFS office that is closest to where they live.

Do the therapists have specific area(s) of expertise?

All of our therapists are generalists who are fully qualified to counsel any client with any type of mental health issue. However, each also has areas of expertise and heightened professional experience. For example, some are more experienced with counseling young children, some have more experience in working with adolescents, and some have more experience with counseling areas such as the following: child-abuse victims, substance abusers, or couples in need of marriage/relationship counseling.

Are your services available in other locations?
Yes. For our clients’ convenience, Catholic Family Services has seven offices spread throughout the metro St. Louis area: West County (Manchester), South County (Crestwood), North County (Florissant), Bellefontaine Neighbors, Union, Troy (MO), and O’Fallon (MO).

Is everything I say confidential?
CFS fully respects and protects the privacy of those we serve. Everything said in session is confidential except in several important exceptions required by law. For example, we are required to report self-disclosures of committing child abuse or elderly abuse and suicidal or homicidal threats.

Which types of mental health issues does CFS treat?
We counsel clients concerning all types of mental health issues. These issues include anxiety, depression, ADD, ADHD, grief/loss issues, marital/relationship problems, addictions, bipolar disorder, stress arising from abuse or neglect, eating disorders, post-traumatic stress disorder (PTSD), and autism spectrum disorders.

What are CFS counselors’ professional qualifications?

All of our counselors are master’s-trained, licensed therapists. Some also have Ph.D.s.

When should one seek counseling?
Individuals should seek counseling when they have an emotional issue that is negatively affecting their quality of life and/or impairing their ability to function. Seeking counseling is a sign of strength in being proactive to increase your emotional well-being.

What if I have an emergency?

If you are having an emergency, we very strongly urge you to call the Life Crisis Hotline at 314-647-HELP (4357), 911, or to go to the nearest emergency room.

Does CFS provide its counseling and psychiatric services to children?

Yes, we provide both our counseling and psychiatric services to children who are as young as three years old.

Are there evening or weekend appointments available?

Yes. While our regular operating hours are Monday through Friday from 8:00 a.m. to 5 p.m., we also schedule evening appointments that begin as late as late as 8 p.m. In addition, we schedule Saturday appointments.

How is Catholic Family Services funded?
We are funded though fees for services, insurance reimbursements, donations, the United Way, and government and foundation grants.

Do you offer phone counseling?
CFS does not provide phone counseling at this time.

How can I make an appointment for counseling?

You may make an appointment for counseling by calling the CFS office that is nearest to you. If you are uncertain as to which location to call, please contact our Administrative Office at 314-544-3800.

Can you prescribe medications?

Yes. Our psychiatrists are fully licensed to prescribe medications.

Do you offer in-home counseling?
CFS does not provide in-home counseling at this time.

Does Catholic Family Services have a referral process?
Yes. We do make referrals to other service providers when the need arises. CFS also welcomes referrals from schools, hospitals, churches and other places of worship, case managers, employers, legal personnel, insurance companies, family members, and friends.

Does CFS provide marriage/couples counseling?
Yes, we do have therapists who specialize in marriage/couples counseling.

Does CFS provide counseling to Non-English speakers?
Yes. Our agency operates with the Language Access Metro Project (LAMP), which provides interpreters who collectively are fluent in more than 40 languages. LAMP’s services are fully confidential, and its interpreters are especially important in instances where thorough comprehension is crucial, such as during doctors’ appointments, when receiving legal assistance, and during counseling sessions.

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